Booking, deposits and changes of plan
A detailing appointment is an investment in your vehicle. Here’s what to expect before you book, and how we can help if your plans change.
How do I book an appointment?
Start with a quote request. AB will review your vehicle, goals and location, then explain the scope, price and available timing. Your appointment is booked once we confirm it and receive the 25% deposit. An inquiry alone does not reserve a date. We usually reply the same day.
How much is the deposit?
The deposit is 25% of your quoted service price. We will explain the quote and booking policy before you pay, so you can decide whether the service is right for you.
When is my deposit refundable?
Your deposit is refundable if you cancel at least 72 hours before your appointment. For customer cancellations within 72 hours, the deposit is nonrefundable. Customer-canceled next-day bookings are nonrefundable. Separate exceptions apply when we need to cancel because of heat, weather or an equipment problem.
Can I reschedule?
Yes. You may reschedule up to two times, and your existing deposit transfers to the new appointment, including requests within 72 hours. After two customer-requested reschedules, another change forfeits all deposits paid toward that booking. A new booking and deposit are then required. Changes initiated by us do not count toward your two reschedules.
Can I book for tomorrow?
Next-day appointments are possible when availability allows. We need to finish reviewing your request, confirm your booking and receive your deposit no later than noon Phoenix time the day before. Sending an inquiry before noon does not by itself meet this requirement. Same-day appointments are not available.
What happens if I miss the appointment without contacting you?
A no-call/no-show automatically forfeits the deposit. A new booking and deposit are required for another appointment. If your plans change, please contact us so we can discuss the rescheduling options.
What if heat, weather or an equipment problem changes the plan?
If heat or weather makes mobile work impractical, we will first offer a studio appointment where possible. If drop-off will not work, we will try to arrange another mobile date. When we need to cancel because of heat, weather or an equipment problem and cannot arrange a replacement appointment, we refund your deposit in full. This includes next-day bookings and changes within 72 hours.
How do studio drop-off and collection work?
We will share the studio address and coordinate drop-off with you before your appointment. We do not have a waiting area, so please arrange your own transportation after drop-off and when returning to collect your vehicle.
Talk it through with AB.
If anything here is unclear, we’re happy to explain before you decide to book.
Request a Quote